At Heritage Kolkata, we know that shopping with us means trusting us with a little bit of your personal information, and we don't take that lightly. This policy explains what we collect, why we collect it, and how we look after it. We've tried to write it the way we'd actually explain it to you in person, without the confusing legal jargon.

By using our website and placing an order with us, you agree to the practices described below.

What Information We Collect

When you browse our website, create an account, or place an order, we may collect the following:

• Personal details — your name, email address, phone number, and shipping/billing address
• Order information — the products you've purchased, order value, and order history
• Payment information — processed securely through our payment gateway partners; we do not store your full card or banking details on our servers
• Communication details — messages you send us via email, contact forms, WhatsApp, or customer support, so we can help you better
• Technical information — your IP address, browser type, device information, and how you interact with our website, collected automatically through cookies and similar technologies

How We Use Your Information

We use the information we collect for genuinely practical reasons:

• To process and deliver your orders accurately and on time
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your questions, requests, and support tickets
• To process the mandatory unboxing videos and any related documentation for return, replacement, or refund claims
• To improve our website, products, and overall shopping experience
• To send you updates about new collections, offers, or promotions, but only if you've opted in to receive them
• To detect and prevent fraud, abuse, or any activity that could harm our business or our customers

We do not use your personal information for anything beyond running our business and improving your experience with us.

How We Protect Your Information

We take reasonable technical and organisational precautions to keep your data safe, including secure servers, encrypted payment processing through trusted gateways, and restricted internal access to customer information. That said, no method of transmission over the internet is completely foolproof, and we encourage you to also take care with your own account credentials.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information where it's genuinely necessary to run our business, such as:

• Courier and logistics partners, to deliver your orders
• Payment gateway providers, to process transactions securely
• Service providers who help us with things like website hosting, customer support tools, or email communication, and who are bound to keep your information confidential
• Legal authorities, only if required by law or to protect our rights, our customers, or the public

Any third party we work with is expected to handle your data responsibly and only for the purpose we've engaged them for.

Cookies

Our website uses cookies to remember your preferences, keep your cart items saved, and understand how visitors use our site so we can keep improving it. You can choose to disable cookies through your browser settings, though some parts of the website may not function as smoothly without them.

Your Rights and Choices

You're always in control of your information. You can:

• Request a copy of the personal data we hold about you
• Ask us to correct any inaccurate or outdated information
• Request that we delete your account or personal data, subject to any legal or order-related record-keeping we're required to maintain
• Unsubscribe from our promotional emails at any time using the link at the bottom of any marketing email, or by simply telling us directly

To exercise any of these rights, just reach out to us through our website or customer support, and we'll take care of it as quickly as we can.

Data Retention

We keep your personal information for as long as it's needed to fulfil the purposes outlined in this policy, including order history, warranty or return claims, and any legal or accounting obligations we're required to meet. Once information is no longer needed, we take steps to delete or anonymise it.

Children's Privacy

Our website and products are intended for adults, and we don't knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

Changes to This Policy

As our business grows, this policy may be updated from time to time to reflect new practices, services, or legal requirements. Any changes will be posted on this page, so we'd encourage you to check back occasionally.

Get in Touch

If you have any questions, concerns, or requests regarding your privacy or this policy, our team is always happy to help. Reach out to us through our website contact form, email, or WhatsApp support, and we'll get back to you as soon as we can.

Heritage Kolkata , your trust means as much to us as our craftsmanship.