Welcome to Heritage Kolkata. These Terms & Conditions govern your use of our website and any purchase you make with us. By browsing our site or placing an order, you're agreeing to these terms, so please take a few minutes to go through them. We've written them in plain language, because we'd rather you actually understand what you're agreeing to than skip past a wall of legal text.

About Us

Heritage Kolkata is an online store bringing handcrafted products from artisans across Bengal, including Bankura and Bishnupur terracotta, Dokra metal craft, wooden crafts, and jute products , to customers who value authentic, ethically sourced heritage art. Every purchase you make directly supports the artisan communities who create these pieces.

Use of Our Website

You're welcome to browse and shop on our website as long as you use it lawfully and respectfully. When using our site, you agree that you will not:

• Use the website for any fraudulent or unlawful purpose
• Attempt to interfere with the website's security, functionality, or performance
• Copy, reproduce, or misuse any content, images, or product descriptions without our permission
• Impersonate another person or provide false information when creating an account or placing an order

We reserve the right to restrict or terminate access to our website for anyone who violates these terms.

Products and Handmade Nature

Every product listed on Heritage Kolkata is handmade by skilled artisans, and that's exactly what makes each piece special. Because of this, please keep in mind:

• Slight variations in colour, size, texture, and finish are natural and should be expected — they're a mark of authentic craftsmanship, not a flaw
• Product images are taken with care to represent the item as accurately as possible, but actual colours may vary slightly depending on your screen settings and lighting
• Product descriptions, dimensions, and materials are provided to the best of our knowledge, based on information from our artisan partners

Pricing and Payment

All prices listed on our website are in the currency shown at checkout and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice, though any changes will not affect orders already confirmed.

We accept payments through the methods listed at checkout, processed securely via our payment gateway partners. By placing an order, you confirm that the payment information you provide is accurate and that you're authorised to use the chosen payment method.

Order Confirmation and Acceptance

Once you place an order, you'll receive a confirmation email or message acknowledging that we've received it. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order due to reasons such as product unavailability, pricing errors, suspected fraudulent activity, or issues with payment. If this happens, we'll notify you and process a full refund if payment has already been made.

Shipping and Delivery

We aim to dispatch and deliver every order as promptly as possible, though delivery timelines may vary depending on your location and the courier partner handling your shipment. Any estimated delivery dates provided are approximate and not guaranteed. Heritage Kolkata is not responsible for delays caused by courier partners, customs, weather, or other circumstances beyond our reasonable control.

Returns, Replacements, and Refunds

All returns, replacements, and refunds are governed by our separate Return & Refund Policy, available on our website. Please note in particular that an uncut, unedited parcel opening video is mandatory to claim a refund, replacement, or exchange for any item that arrives damaged, defective, or missing. Claims submitted without this video cannot be processed. We'd encourage you to review the full policy before making a purchase.

Intellectual Property

All content on this website, including product photography, descriptions, logos, graphics, and written material, is the property of Heritage Kolkata or our artisan partners and is protected under applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any of this content commercially without our prior written consent.

Limitation of Liability

While we take great care in sourcing, packaging, and shipping our products, Heritage Kolkata will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products, beyond the value of the order itself. Nothing in these terms limits any rights you have under applicable consumer protection laws that cannot be excluded.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, policies, or legal requirements. Any updates will be posted on this page with a revised date, and continued use of our website after changes are made means you accept the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes arising from your use of this website or your orders will be subject to the jurisdiction of the courts in Kolkata, West Bengal.

Contact Us

If anything in these terms is unclear, or if you simply have a question before placing an order, reach out to us through our website, email, or WhatsApp support. We're always happy to help.